The person reserving is responsible for the home and any guests who will be at the home, so it is important that everyone has read and agrees to the rental terms.
The person reserving must supply the credit card information and agreement form.
You are committing to your reservation at the time of making your deposit, NOT when the agreement form and/or credit card is provided. Please make sure you have read and agree to the rental terms, and that the home's location and amenities work for you BEFORE BOOKING. *If you are unsure, please ask.
Deposits & Payments:
A deposit is a partial payment on a home that we agree to save for you. Deposits go towards the balance due. Deposits for weekly rentals are $500 per week. All bookings less than a week are $250.
If you pay your deposit online and use a debit card or e-check, there will be a delay. We do not receive notifications of reservations made online until payments have cleared, which means you may lose out on your home! Please notify us so we can save the dates for you until it clears. *Using a credit card is recommended.
If you would like to send payments, the address is below:
You can also call or email us to apply payments using your credit card that we have on file.
Sales Tax 6% Michigan sales tax, 5% room tax and 1% UP tax will be added to all rentals.
Non-Sufficient Funds A service charge of $30.00 will be charged for any NSF check. We cannot re-deposit. You must send a certified check or money order for the amount of check + $30.00 fee.
Cancelling during Peak Season: Deposits are non-refundable unless we are able to fill your spot.
In the event the home were to re-book for the dates you cancelled, you would get your deposit back, minus a $50 booking fee.
Canceling during Off Peak Season: Deposits are refundable, minus a $50 booking fee.
ALL cancellations must be made IN WRITING a minimum of 2 weeks prior to the arrival day.
Guests who do not show up to their rental home, or who cancel within 2 weeks of the arrival day will be responsible for the FULL balance of their stay.
We are sorry for the inconvenience, but while holding the home for you, we have turned others away!
Deposits can be transferred with no penalty, but guests must provide a legitimate reason for this request. Transfers are not allowed simply because a guest did not properly look at what a home offers. *Home transfers are not permitted for ANY REASON if notified less than one month prior to your arrival. Max of one transfer is allowed.
You commit to your dates at the time of booking. We cannot shorten your stay prior to arrival or give refunds for early departures.
Check in/Check Out Procedures
Pet Policy and Fees
Failure to follow our pet policy that would require excessive cleaning due to hair on furniture or bedding, cleaning up after your pet outside, or damages caused to the home or property will be billed accordingly to the card on file.
Our selection of pet friendly homes is limited due to past guests who did not feel the policy applied to them. We love dogs, so it is VERY important that this privilege is not abused so we can continue to offer pet friendly homes.
Service animals are allowed at homes that are not exclusively 'pet free'. *Pet free homes are noted under amenities. Service animals must meet all ADA qualifications and be properly trained to perform the necessary tasks needed for the disabled owner who will be at the rental home. If you will be vacationing with a service dog, please let us know at the time of booking. WARNING: It is against the law to represent your pet as a service dog if it has not undergone the proper training and met all ADA qualifications. 10-minute online applications/application fees do not count as proper qualifications.
Boats & Dock Space
Hot Tub Units
Lawn Care & Snow Plowing - During your stay there may be someone stopping by to mow grass (or plow, depending on the season). We are sorry for any inconvenience, but we want to make sure that everything is nice for our guests, and unfortunately this cannot always be scheduled on departure days.
Trash Removal - Please have your trash in the garbage cans outside of the home. We will come by during the week to collect it (weekly stays only). We will not collect trash that is too large for the can or trash containing animal/fish remains. If these items are left for us to take care of, the card on file will be billed to dispose of it. *Our dumpster provider will not allow us to put fish remains in the dumpsters.
Vehicles & Trailers - Remember these are privately owned homes and some have limited parking. It is the guests' responsibility to make sure the parking is acceptable prior to booking. ALL vehicles are to stay on designated parking areas ONLY and are not allowed on grass or beach areas. Failure to keep vehicles and trailers off of restricted areas that results in damages to lawns, septic drain fields, etc. will be your responsibility.
Non-Smoking Homes - ALL OF OUR HOMES ARE NON-SMOKING. *This includes cigarettes and marijuana. If you or your guests smoke inside of a home, you will be billed for the cost to restore the home to 'non-smoking'. Costs involved include washing all blankets & pillows, window treatments, furniture, walls, etc. All cigarette butts MUST be contained outside. DO NOT throw butts all over the yard for our service crew to pick up. If this happens, there will be a fee for their time.
Capacity & Guests - Do not exceed the amount of people that is allowed in the home (kids are considered people too). *Babies 2 and under are an exception. The number of people allowed is based off what a homeowner is comfortable having in their homes, not necessarily how many it can sleep. If a homeowner will make an exception with more than what is posted, there is a $10 per day fee per person charged. Please get permission ahead of time for guests and pets arriving during the week. Our homes cannot be used for large functions such as weddings, rehearsal dinners, family reunions, etc. UNLESS the max amount of people at the function DOES NOT exceed the homes capacity.
Neighbors - Please remember that your rental home is located in a quiet neighborhood. Keep noise to a minimum after 11pm. No fireworks and no trespassing on property that is not part of your rental home (this includes pets). Many homes are located down private drives, please drive SLOWLY.
Fireworks, Air conditioners, space heaters, campers and/or tents.
NO PARTIES! Our homeowners are sharing their homes for the intent of a relaxing and enjoyable vacation experience. If you do not plan to treat your rental home with respect, please book elsewhere.
Telephone, Internet and Satellite Pay Per View - Homes with a phone do not have long distance. You must use a calling card or call collect. Do not order Pay Per View channels on the Satellite TV. A $25.00 collection fee will be charged in addition to charges on a phone or satellite bill. If your home does not have WIFI we can help you find locations to connect for free on the Island.
Homes furnishings and supplies - Each of our privately owned homes reflect the taste of its owner. Many homes have a locked closet that belongs to the owner. Tampering with locked doors will result in a charge to your credit card and legal action by the owners. The furniture at the homes are places where the owners want it and CAN NOT be moved. *This includes bonfire pits outdoors* Moving furniture around can damage flooring and the furniture, which can be expensive to replace/repair. These homes are loved by their owners, please take care of the home and the furnishings as if they were your own. Turning the heat up and then opening the doors and windows is a waste of energy and money. Please help us keep our costs down so we don't have to raise rental rates. All of the homes are equipped with items such as bedding and basic kitchen items needed for cooking and serving. For more information on what each home provides and what you will need to bring along, visit WHAT TO BRING.
Damages, issues, malfunctioning equipment - If there is a problem due to MALFUNCTIONING EQUIPMENT, report it immediately! Do not wait until your departure day to call or leave notes, as we may have been able to take care of it for you while you were here, and it could also affect the next guests. We do our very best to fix or replace malfunctioning items, however there are a limited number of service contractors in our area and sometimes things cannot be repaired as fast as we would like. We cannot issue refunds for problems with Satellite TV, phone, internet, VCR/DVD players, hot tubs, games/pool tables, dishwashers or anything else that is not considered a necessity.
Welcome and not so welcome guests: During your visit you may see some visitors in the way of wildlife which adds to the experience, but you may also have some unwelcome visitors such as spiders, snakes, raccoons, mice, etc. Keep in mind you are 'UP North' now. Please understand we do all we can to help with the unwanted, but we cannot be held responsible for nature and things that are out of our control.
Neither Northern Properties nor our Homeowners will be held responsible for any accidents or injuries while at your vacation home, the home's surrounding property, or while using any amenities that are provided at the homes.
Northern Properties reserves the right to refuse service to anyone.