Please read all the way to the bottom. We understand these rules are long, but when managing homes for others, the rules need to be clear & concise for everyone.
The person who is booking the home must be the person who provides the Credit Card & Agreement Form. The person who books is also responsible for anyone else who may be in the home *including pets, so It is important that your guests know the description of the home, and these rental terms.
*Northern Properties, or NP Homeowners CAN NOT be held responsible for any accidents or injuries while at your vacation home,
the homes surrounding property, or while using any amenities that are provided at the homes.
Northern Properties reserves the right to refuse service to anyone.
CLICK HERE FOR THE CHECK-IN PROCEDURE Please know the check-in procedure before you leave home!
For a list of things to bring, CLICK HERE
A deposit is a partial payment on a home that we agree to save for you. Deposits go towards the balance due.
Deposits for weekly rentals are $250 or $500, depending on the home. Deposit amounts can be found on the homes page.
Deposits for daily rentals (anything less than a week) are $150 for all homes.
If you pay your deposit online and use a debit card or E-check, there will be a delay. We do not receive notifications of reservations made online until
payments have cleared, which means you may lose out on your home! Please notify us so we can make arrangements to save the dates for you
until it clears.
*Using a credit card is recommended!
If you would like to send payments to put towards your reservation; the address is below.
Sales Tax- 6% Michigan sales tax and 5% room tax will be added to all rentals.
Pay online at the button below! You can use a Paypal account, or most credit cards.
*You can also call the NP office and have payments applied to your credit card that is on file!
Canceling during Peak Season: Weekly & Daily Rentals: Deposits are non-refundable unless we are able to fill your spot.
In the event the home were to re-book for the dates you cancelled you would get your deposit back, minus a cancellation fee.
Cancellation fees can range from $50 or $100, depending on the home that you rented, and the length of your stay.
Canceling during Off Peak Season: Weekly & Daily Rentals: Deposits are refundable, minus a cancellation/booking fee.
Cancellation fees can range from $50 or $100, depends on the home that you rented, and the length of your stay.
*All cancellations must be made a minimum of 1 month prior to your arrival day to receive a refund. (Peak AND Off-Peak)
(exceptions will be made in the event a home is to re-book)
Guests who do not show up to their rental home, or who cancel within 2weeks of the arrival day will be responsible for the FULL balance of their stay!
Home Transfers: Under certain situations switching to a different home may be possible if NP feels it is absolutely necessary.
Deposits can be transferred with no penalty but guest must provide a legitimate reason for this request. Please be sure when booking
that you know the homes location, and amenities. Transfers are not allowed simply because a guest did not properly look at what a home
offers. *NP can not transfer deposits for ANY REASON if notified less than one month prior to your arrival. Max of one transfer is allowed.
We are sorry for the inconvenience, but while holding the home for you, we have turned others away!
PEAK SEASON IS MEMORIAL DAY WEEKEND THROUGH LABOR DAY WEEKEND. OFF PEAK IS ALL OTHER TIMES.
Lawn Care & Snow Plowing- During your stay there may be someone stopping by to mow grass (or plow, depending on the season). We are sorry for any inconvenience, but we want to make sure that everything is nice for our guests, and unfortunately this can not always be scheduled on departure days.
Checking out- Check-Out time is 9am during peak season (Memorial Day Weekend to Labor Day Weekend), 10am during Off peak (All other times). If you plan to depart earlier than this please let us know so we can schedule housekeeping and maintenance accordingly. Housekeeping will show up shortly after check out time. If your unapproved late check-out interferes with our housekeeping schedule, your card on file will be charged at a rate of $50 per hour. We understand this may be early for some people, but we have a lot of homes and only so many housekeepers and we need to be sure we have enough time to have everything ready for the next guest. Late check outs can only be determined on the day of check in, or at some point during your stay. *Do not wait until late the night before your check out day, or the morning of your check out day to call, housekeepers already have their day scheduled and you will not be approved! We can no longer allow late check outs during the months of June-July & August. Late check outs are only permitted if there is NOT an arrival on the same day, and can only be extended by an hour or two.
There are check out procedures posted on the fridges at home. Please be sure to follow the list on your departure day to keep our reservation process running smoothly.
Trash Removal - Please have your trash in the garbage cans outside of the home, we will come by during the week to collect it. (Weekly stays only) We will not collect trash that is too large for the can, or trash containing animal/fish remains. Your credit card will be billed for any trash that we could not dispose of in our regular dumpster. If you throw fish guts in the garbage, there will be a fee to remove it!
Pet Friendly Homes - If you are allergic to pets; DO NOT book a home that allows pets. Please follow the Pet Policy to so that the homes that are pet friendly will continue to allow pets!
Trailers & Extra Vehicles- It is your responsibility to ask about parking. Some homes will not accommodate extra vehicles or trailers.
Non-Smoking Homes - ALL OF OUR HOMES ARE NOW NON-SMOKING. *this includes cigarettes and marijuana. If you or your guests smoke inside of a home; you will be billed for the cost to restore the home to 'non-smoking'. Costs involved might be: washing all blankets & pillows, window treatments, furniture, and for the labor.
Capacity & Guests - Do not go over the amount of people that is allowed in the home, kids are considered people too! *babies 2 and under are an exception. The number of people allowed is based off what a homeowner is comfortable having in their homes, not necessarily how many it can sleep. If a homeowner will make an exception with more than what is posted, there is a $10 per day fee per person charged.RV's and Campers are not allowed, tents are not allowed without prior approval. Please get permission ahead of time for guests & pets arriving during the week. Our homes can not be used for large functions such as weddings, rehearsal dinners, family reunions, etc UNLESS the max amount of people at the function DOES NOT exceed the homes capacity.
Neighbors - Please remember that your rental home is located in a quiet neighborhood. Keep noise to a minimum after 11pm, no fireworks & no trespassing on property that is not part of your rental home (this includes pets!). Many homes are located down private drives, please drive SLOWLY.
NOT Allowed- Fireworks, Air conditioners, space heaters, or campers/tents.
Vehicles are NOT allowed on beaches or lawns. Please keep all vehicles on designated drive or parking areas only. This includes cars/trucks, trailers, snowmobiles, & all atv/orvs. Failure to keep vehicles and trailers off of restricted areas that results in damages will be your responsibility.
NO moving bonfire pits! Some amenities, such as bonfire pits, may not be accessible in the winter, and therefore are not able to be used. Please do not make your own fire pit in the driveways or elsewhere on the rental property!
NO PARTIES. Our homeowners are sharing their homes for the intent of a relaxing and enjoyable vacation experience. If you do not plan to treat your rental home with respect please book elsewhere.
Pet Policy and Fees
Failure to follow our pet policy that would require excessive cleaning due to hair on furniture or bedding, cleaning up after your pet outside, or damages caused to the home or property will be billed accordingly to the card on file.
Please Note: The pet fee has been recently reduced because we want to make it affordable for responsible pet owners to bring along their fur family.
IN DOING SO, WE WILL BE VERY STRICT ON CHARGING ANY FEES NECESSARY FOR THOSE WHO CHOOSE TO DISREGARD OUR POLICY.
Our pet policy is not because we think your pet will misbehave, it's because of pet hair, messes, and scents that each pet leaves behind, (which can greatly affect the quality of the next guests stay).
Please note: Our Pet Free homes are there to help protect the property owner, as well as future guests, who may have extreme medical issues regarding animal allergies.
Service animals are allowed at homes that are not exclusively 'pet free'. *pet free homes are noted under amenities. Service animals must meet all ADA qualifications, and be properly trained to perform the necessary tasks needed for the disabled owner who will be at the rental home. If you will be vacationing with a service dog, please let NP know at the time of booking. You will also be required to answer the following questions:
1. Is the dog a service animal required because of a disability?
2. What work or task has the dog been trained to perform, and for whom? *you do not have to reveal your disability in formulating your answer.
WARNING: It is against the law to represent your pet as a service dog if it has not underwent the proper training and met all ADA qualifications. 10 minute online applications/application fees do not count as proper qualifications.
Boats & Dock space - If your rental home says it comes with a free fishing boat, they are 14 foot aluminum boats with NO MOTOR. You can bring a motor, or rent one. Northern Properties does not own motors; we would be happy to help you find one to rent.
Please do not show up with a boat without talking to us regarding water levels, and size of the dock. We cannot guarantee that the dock at your rental home will accommodate your boat, or that the water level will not be too high, or too low, and can not give refunds for any of these reasons. Most of the rental home docks will only hold ONE boat.
We can help you find a fishing boat or pontoon to rent. The homes do not have ramps. (other than Bavarian Chalet, Molly and Cedarside, they all have a launch on site) You'll have to put the boat in at a Marina. Northern Properties does not deliver boats. If you rent a boat from a Marina you are responsible for making arrangements with them. When you check in, we will show you a map of where your home is, and where the business is that you rented the boat from.
If you are bringing your own boat; you are responsible for the safety of it, and the equipment in it. If you feel the dock space that is at your home is inadequate, or if weather conditions are not safe to have your boat at the dock it is your responsibility to take your boat out of the water and NOT keep it there. Your insurance will have to cover damages, Michigan is a NO FAULT state, and the homeowners insurance will NOT cover your property.
Non-Sufficient Funds- A service charge of $30.00 will be charged for any NSF check. We can not re-deposit. You must send a certified check or money order for the amount of check + $30.00 fee.
Telephone, Internet and Satellite Pay Per View - Homes with a phone do not have long distance. You must use a calling card or call collect. Do not order Pay Per View channels on the Satellite TV. A $25.00 collection fee will be charged in addition to charges on a phone or satellite bill. The Library has internet access. The Tourism office has free wi-fi.
Hot Tub Units
Furnishings and Equipment - Each unit reflects the taste of it's owner. All homes are equipped with basic items such as linens, pillows, blankets, 1 Color TV, pots/pans, microwaves, toasters, coffee makers, dishes and anything you should need for preparing meals. Specialty items vary, call for details pertaining to each home.
In order to keep costs down, we do not require that home owners purchase new bedding and linens every season. We do try to weed out linens that have stains and holes. If you find something in the linens that should be thrown out, please leave a note for the cleaners or bring it to our office. You can help us by not using the linens for anything other than their intended purpose!
We supply a limited amount of towels, and 1 set of sheets for your weekly stay. Please do not use the extra sheets unless you are prepared to wash them. We supply enough toilet paper and paper towel to get you started, you are responsible for the rest of your stay. If you forgot something, the grocery store has everything you should need. If you forget your hair dryer or clothes iron, we have one you can borrow.
Damages, Issues, malfunctioning equipment- If there is a problem due to MALFUNCTIONING EQUIPMENT, report it immediately! Do not wait until your departure day to leave notes, as we may have been able to take care of it for you while you were here, and it could also affect the next guests. We will do our best to fix or replace malfunctioning items.
We want you to have a great vacation and ask that if you have any Issues to please report them ASAP so that we can help. Leaving notes or calling with complaints once you have departed does not give us the chance to do this. We do not issue refunds for problems with Satellite TV, phone, internet, VCR/DVD players, hot tubs, games/pool tables, dishwashers, or anything else that is not considered a necessity. We will make every effort to have repairs done ASAP, however there are limited service contractors in our area.
Do not move furniture/tv's around in homes, as this could damage the furniture of flooring, and our cleaners are not able to get them back to where they belong. Bonfire pits are also set where owners want them, and can not be moved!
You will be held responsible for any damages to the rental home or property, caused by you or your guests. Homes are inspected after each guest. Any items that are damaged or missing upon your departure will be charged to the card on file.
Keep in mind you are up North now, and we do have Spiders, snakes, raccoons, mice, etc. Please understand we do what we can for this not to be a problem, but can not be held responsible for what is out of our control.
Many homes have a locked closet that belongs to the owner. Tampering with locked doors will result in a charge to your credit card, and legal action by the owners!
These homes are privately owned and loved by its owner. Please take care of the home and the furnishings as if it was your own. Turning the heat up then opening the doors and windows is a waste of energy and money. Please help us keep our costs down so we don't have to raise rental rates.